Shipping Policy

Effective Date: [2026-10-29]

Thank you for choosing Pubbo. We are excited to bring your new AI companion home. This Shipping Policy explains how we process, ship, and deliver orders purchased directly from the official Pubbo online store.

1. Shipping Destinations

We currently ship to the contiguous 48 United States only. We do not currently ship to Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, other U.S. territories, or international destinations.

We also do not ship to P.O. Boxes or APO/FPO/DPO addresses at this time.

2. Order Processing Time

Orders are typically processed within 1–2 business days after payment confirmation, excluding weekends and public holidays. Processing includes order review, warehouse picking, packing, and carrier booking.

Once your order has shipped, you will receive a shipping confirmation email with tracking information. Order processing time is separate from delivery transit time.

3. Shipping Methods and Delivery Times

We currently offer the following shipping options within the contiguous United States:

Shipping Method

Estimated Delivery Time

Shipping Fee

Standard Shipping

Typically delivered within 7 business days of placing the order

Free

Fast Shipping

Typically delivered within 2–3 business days of placing the order

$10 per order

Complimentary Fast Shipping

Typically delivered within 2–3 business days of placing the order

Free for orders with a merchandise subtotal of $500 or more after discounts and before taxes and shipping

Delivery estimates begin from the time the order is placed and include normal processing time. Actual delivery times may vary depending on destination, carrier capacity, weather, holidays, and other circumstances beyond our reasonable control.

4. Shipping Costs

Standard Shipping is free on all eligible orders shipped within the contiguous United States.

Fast Shipping is available for a flat fee of $10 per order. Orders with a merchandise subtotal of $500 or more after discounts and before taxes and shipping qualify for complimentary Fast Shipping.

All available shipping options and charges will be shown at checkout before payment is completed.

5. Carriers and Logistics Partners

We work with multiple carrier and logistics partners to improve delivery coverage, speed, and reliability. Depending on the shipping option selected, destination, and operational availability, your order may be shipped through one or more of the following carriers or services:

  • FedEx (including FedEx Ground, FedEx Home Delivery, FedEx Ground Economy, and FedEx 2Day)
  • UPS (including UPS Ground, UPS SurePost, and UPS MI)
  • USPS (including USPS Ground Advantage)
  • DHL eCommerce (including DHL SmartMail Parcel Expedited and DHL SmartMail Parcel Ground)
  • Amazon Logistics
  • OnTrac
  • SpeedX
  • GOFO Express
  • YANWEN Express
  • VEHO
  • other qualified carrier partners as needed.

Carrier assignment may vary by destination, shipping service level, package characteristics, and warehouse operations.

6. Order Tracking

Once your order ships, you will receive a confirmation email containing tracking details. Tracking updates may take some time to appear after the shipment has been handed over to the carrier.

If you experience any issues with tracking, please contact our support team at pubboaiafterservice@whalesbot.com.

7. Taxes, Duties, and Customs

Orders shipped through our current U.S. fulfillment arrangement do not require customers to pay additional import duties or customs clearance fees upon delivery. The price shown at checkout is the amount charged for the order, subject only to any taxes displayed at checkout where applicable.

8. Shipping Delays, Lost, or Damaged Packages

Although we aim to meet our stated delivery estimates, delays may occur due to carrier disruptions, weather, peak season volume, address issues, or other unforeseen circumstances.

If your package is delayed, appears lost, or arrives damaged, please contact pubboaiafterservice@whalesbot.com with your order number and relevant details. We will investigate the issue and work toward an appropriate resolution, which may include replacement or refund where applicable.

9. Incorrect Shipping Addresses and Order Changes

Please review your shipping address carefully before placing your order. If you need to request a shipping address change or order update, contact us as soon as possible at pubboaiafterservice@whalesbot.com.

We will do our best to accommodate changes before an order is shipped. Once an order has been dispatched, changes may not be possible.

If a package is returned because the shipping address provided was incorrect or incomplete, we may contact you to arrange reshipment. Additional shipping fees may apply in such cases.

10. Returns and Refunds

For information about returns, exchanges, and refunds, please refer to our Return & Refund Policy.

11. Contact Us

If you have any questions about shipping or your order, please contact us:

Pubbo Customer Support
Email: pubboaiafterservice@whalesbot.com

Nothing in this policy limits any non-waivable rights you may have under applicable law.